slack avatars not showing on widget

Incident Report for Chatlio

Resolved

The issue has been resolved by Slack.
Our testing shows that the Chatlio avatar functionality is back to normal.

Posted Feb 06, 2024 - 18:07 PST

Identified

Slack has identified the issue with their `users.info` API failing to return proper user avatar URLs.
Slack is working on resolving the issue.

Posted Feb 06, 2024 - 15:36 PST

Investigating

We are looking into issue.

Posted Feb 06, 2024 - 12:25 PST

This incident affected: Chat Widget.