tag:chatlio.statuspage.io,2005:/historyChatlio Status - Incident History2024-03-28T22:23:32-07:00Chatliotag:chatlio.statuspage.io,2005:Incident/203130242024-03-21T14:19:38-07:002024-03-21T14:19:38-07:00Slack issues<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>14:19</var> PDT</small><br><strong>Resolved</strong> - Slack has resolved their issues.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>12:08</var> PDT</small><br><strong>Investigating</strong> - Slack is having some issues related to channel archiving, we are working with them. <br /><br />See https://slack-status.com/</p>tag:chatlio.statuspage.io,2005:Incident/199249082024-02-06T18:07:47-08:002024-02-06T18:07:47-08:00slack avatars not showing on widget<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>18:07</var> PST</small><br><strong>Resolved</strong> - The issue has been resolved by Slack.<br />Our testing shows that the Chatlio avatar functionality is back to normal.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>15:36</var> PST</small><br><strong>Identified</strong> - Slack has identified the issue with their `users.info` API failing to return proper user avatar URLs.<br />Slack is working on resolving the issue.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>12:25</var> PST</small><br><strong>Investigating</strong> - We are looking into issue.</p>tag:chatlio.statuspage.io,2005:Incident/193704542023-12-07T20:37:38-08:002023-12-07T20:37:38-08:00Partial outage: sharing of files with livechat visitors<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>20:37</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>20:36</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>20:35</var> PST</small><br><strong>Monitoring</strong> - It appears that a fix has been implemented by Slack and the file uploading functionality should work again.<br />We are monitoring the results and we'll update the issue once we receive confirmation from Slack.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:12</var> PST</small><br><strong>Identified</strong> - Slack is experiencing an issue with their file sharing API.<br />Chatlio relies on that API to upload files (including images) to/from livechat visitors.<br />We are working with Slack on resolving that issue and we will keep you posted.</p>tag:chatlio.statuspage.io,2005:Incident/184109642023-09-06T14:32:26-07:002023-09-06T14:32:26-07:00Response from Slack to widgets failing<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>14:32</var> PDT</small><br><strong>Resolved</strong> - Pusher has resolved their issue. We have not seen any errors for last hour.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>11:04</var> PDT</small><br><strong>Monitoring</strong> - Pusher claims a fix has been deployed, they are monitoring. https://status.pusher.com/. We have noticed a drop in error rates on our end.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>10:06</var> PDT</small><br><strong>Investigating</strong> - We are currently seeing errors sending messages from Slack to visitors. It appears to be an issue with one of our upstream providers. https://status.pusher.com/ <br /><br />We will continue to monitor and update our status as we know more.</p>tag:chatlio.statuspage.io,2005:Incident/181753542023-08-18T15:49:15-07:002023-08-18T15:49:15-07:00Slack API is experiencing problems<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>15:49</var> PDT</small><br><strong>Resolved</strong> - We're not observing any more Slack API errors. We're marking our status as back to normal.<br /><br />We will continue to monitor and update the status if the situation changes.<br /><br />Please reach out to support@chatlio.com if you continue to experience issues.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>09:35</var> PDT</small><br><strong>Monitoring</strong> - Slack API is experiencing problems. Chatlio depends on the API for its operation, so you may experience outages for your Chatlio integration while Slack is resolving the issue.<br />We're monitoring the situation. We will provide updates on this page.</p>tag:chatlio.statuspage.io,2005:Incident/180329562023-08-02T17:46:18-07:002023-08-02T17:46:18-07:00Elevated number of errors with Slack's API when creating new Slack channels.<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>17:46</var> PDT</small><br><strong>Resolved</strong> - Slack API is back to normal; the issue is resolved.<br />If you continue to experience any issues, please reach out to support@chatlio.com</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>09:34</var> PDT</small><br><strong>Monitoring</strong> - The issue appears to be due to the general Slack API outage:<br />https://status.slack.com/</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>09:23</var> PDT</small><br><strong>Investigating</strong> - Chatlio is experiencing an elevated number of errors from Slack API when trying to create new Slack channels. We are working with Slack on getting the issue fixed. We will update our status page as we get new information.</p>tag:chatlio.statuspage.io,2005:Incident/176909442023-06-27T07:18:56-07:002023-06-27T07:18:56-07:00Slack API is experiencing problems<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>07:18</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>06:11</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>06:10</var> PDT</small><br><strong>Update</strong> - Slack appears to be operating normal again.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>11:24</var> PDT</small><br><strong>Monitoring</strong> - Slack API is experiencing problems. Chatlio depends on the API for its operation, so you may experience outages for your Chatlio integration while Slack is resolving the issue.<br />We're monitoring the situation. We will provide updates on this page.</p>tag:chatlio.statuspage.io,2005:Incident/156804202022-12-22T21:37:56-08:002022-12-22T21:37:56-08:00Database upgrade<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>21:37</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>20:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>11:53</var> PST</small><br><strong>Scheduled</strong> - We will be performing a scheduled database upgrade. Chatlio will be down for approximately 1-2 hours starting at 8 PM PST on Dec 22.</p>tag:chatlio.statuspage.io,2005:Incident/151928332022-12-14T15:13:33-08:002022-12-14T15:13:33-08:00Slack API is experiencing problems<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>15:13</var> PST</small><br><strong>Resolved</strong> - Slack's API is back to normal. We're not observing any errors.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>10:28</var> PST</small><br><strong>Identified</strong> - The issue has been identified and is being monitored.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>10:22</var> PST</small><br><strong>Investigating</strong> - Slack API is experiencing problems which affect the operation of Chatlio.<br />We're monitoring the situation. We will provide updates on this page.</p>tag:chatlio.statuspage.io,2005:Incident/126853402022-11-01T11:47:19-07:002022-11-01T11:47:19-07:00Unexpected downtime, errors connecting to Slack API<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>11:47</var> PDT</small><br><strong>Resolved</strong> - We discovered a bug in our migration to Events api that affected a small number of our customers but it caused cascading errors that slowed down our API servers.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>10:53</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing a large portion of our API calls returning 500 status. We are investigating and will update as we learn more.</p>tag:chatlio.statuspage.io,2005:Incident/105824582022-07-14T11:49:17-07:002022-07-14T11:49:17-07:00maintenance upgrade to new slack api<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>11:49</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>11:49</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>11:43</var> PDT</small><br><strong>Monitoring</strong> - We have brief downtime now as we are releasing an update to new Slack API. Should be resolved shortly.</p>tag:chatlio.statuspage.io,2005:Incident/99142732022-05-04T12:37:22-07:002022-05-04T12:37:22-07:00Slack API is experiencing problems<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>12:37</var> PDT</small><br><strong>Resolved</strong> - Slack is reporting that the issue has been resolved.<br />Our monitoring show that the errors are not occurring anymore.<br />Please reach out if you're still experiencing issues.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>11:48</var> PDT</small><br><strong>Monitoring</strong> - Slack API is experiencing problems:<br /><br />https://status.slack.com/<br /><br />As Chatlio depends on the Slack API, this affects the functionality of Chatlio, which can result in failed conversation status updates and dropped messages to/from visitors.<br /><br />We're monitoring the situation and will keep you posted</p>tag:chatlio.statuspage.io,2005:Incident/96604232022-03-30T14:02:21-07:002022-03-30T14:02:21-07:00Chat channels unexpectedly archiving<p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>14:02</var> PDT</small><br><strong>Resolved</strong> - A change in the Slack events API resulted in the Chatlio backend prematurely archiving conversations for returning visitors.<br />The issue should be fixed now.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>11:07</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue which is causing chat channels to prematurely archive before operators are able to respond. We will post an update when we know more.</p>tag:chatlio.statuspage.io,2005:Incident/94995672022-03-09T16:02:09-08:002022-03-09T16:02:09-08:00Chat channels not being created<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>16:02</var> PST</small><br><strong>Resolved</strong> - Slack is back up.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>08:45</var> PST</small><br><strong>Monitoring</strong> - It seems Slack has errors with their API: https://status.slack.com/. This is causing intermittent errors down the line when Chatlio tries to create channels. For the time being, we can suggest turning your chat widget offline to avoid missed chats. We're monitoring the situation and will update you when Slack has resolved the errors.</p>tag:chatlio.statuspage.io,2005:Incident/92046532022-01-31T11:05:43-08:002022-01-31T11:05:43-08:00Operating hours not activating<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>11:05</var> PST</small><br><strong>Resolved</strong> - Thank you for your patience. The issue has now been resolved. This was caused by a background job that failed after a database upgrade. Apologies for any inconvenience this caused.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>09:28</var> PST</small><br><strong>Investigating</strong> - We're currently investigating an issue with our Operating Hours scheduling function. We've had reports of schedules not activating. Our engineering team are investigating and will provide an update soon.</p>tag:chatlio.statuspage.io,2005:Incident/89143202021-12-22T12:32:17-08:002021-12-22T12:32:17-08:00Slack's API is experiencing problems<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>12:32</var> PST</small><br><strong>Resolved</strong> - Slack has resolved the issue.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>09:12</var> PST</small><br><strong>Monitoring</strong> - It seems Slack has errors with their API: https://status.slack.com/. This is causing intermittent errors down the line when Chatlio tries to create channels. For the time being, we can suggest turning your chat widget offline to avoid missed chats. We're monitoring the situation and will update you when Slack has resolved the errors.</p>tag:chatlio.statuspage.io,2005:Incident/72748982021-06-14T14:02:00-07:002021-06-17T14:10:23-07:00Offline message delivery problem<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>14:02</var> PDT</small><br><strong>Resolved</strong> - We discovered that offline messages sent to Google distribution Groups were silently filtered out by Google's spam filter. Our engineering team made some adjustments to our mail DNS records to resolve this issue.</p>tag:chatlio.statuspage.io,2005:Incident/71994182021-06-14T09:59:23-07:002021-06-14T09:59:23-07:00Slack's API is experiencing problems<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>09:59</var> PDT</small><br><strong>Resolved</strong> - We deployed an update on Fri, June 11, that works around the Slack API issue.<br />Our monitoring shows that the issue is now resolved.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>08:48</var> PDT</small><br><strong>Identified</strong> - We're downgrading the incident back to ongoing. We're in contact with Slack about the API issue.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>12:44</var> PDT</small><br><strong>Monitoring</strong> - Slack API appears back to normal. We're monitoring, but the issue seems to be resolved for now.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>09:58</var> PDT</small><br><strong>Investigating</strong> - We're noticing some 500 error's coming from Slack's API. This is causing problems to Chatlio downstream. This is intermittently affecting the ability of Chatlio to generate channel links in your Chatlio notifications.</p>tag:chatlio.statuspage.io,2005:Incident/62223952021-02-08T21:16:22-08:002021-02-08T21:16:22-08:00Chatlio slash (/) commands broken<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>21:16</var> PST</small><br><strong>Resolved</strong> - The error with Chatlio commands has been resolved.<br /><br />We contacted Slack support earlier today regarding the problem. They had made some changes to the way responses were parsed. The change has now been reverted and Chatlio commands should now work as normal.<br /><br />Thank you for your patience.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>14:02</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue with Chatlio slash (e.g /chatlio end) commands in Slack. When commands are issued the Chatlio bot in Slack is posting incorrectly formatted data. Our engineering team is looking into this and we hope to resolve it ASAP.</p>tag:chatlio.statuspage.io,2005:Incident/60605902021-01-19T10:26:16-08:002021-01-19T10:26:16-08:00Slack's API is experiencing problems<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>10:26</var> PST</small><br><strong>Resolved</strong> - Things appear back to normal!</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>08:27</var> PST</small><br><strong>Investigating</strong> - It seems Slack may be having problems, we've contacted them regarding these errors. This is causing errors when Chatlio tries to create channels. We will update you when we have more information.</p>tag:chatlio.statuspage.io,2005:Incident/59454442021-01-19T08:25:15-08:002021-01-19T08:25:15-08:00Slack is experiencing problems.<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>08:25</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>10:48</var> PST</small><br><strong>Monitoring</strong> - Slack appears to be back up! We will continue to monitor just encase anything changes.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>08:50</var> PST</small><br><strong>Investigating</strong> - Slack is currently down. For latest information check their status page. https://status.slack.com/</p>tag:chatlio.statuspage.io,2005:Incident/52725222020-10-15T21:29:55-07:002020-10-15T21:29:55-07:00Slack bug causing users to be unwittingly added to chat channels<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>21:29</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>18:00</var> PDT</small><br><strong>Monitoring</strong> - Slack deployed a fix today that should fix some of the issues with channel unarchival. We will continue to monitor and update the status accordingly.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>13:41</var> PDT</small><br><strong>Investigating</strong> - A Slack bug is causing users to unwittingly be invited to conversations. This is happening specifically with channels that are unarchived from a previous conversation. The user seems to be invited into the channel ~5 minutes after the chat has started. We have escalated the bug as a high priority with Slack's engineering team as the issue appears to be affecting all Chatlio users. We will update you here once we have more information. We’re sorry for any inconvenience this is causing.</p>tag:chatlio.statuspage.io,2005:Incident/52526802020-10-05T16:25:17-07:002020-10-05T16:25:17-07:00Slack's API is experiencing problems<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>16:25</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>08:47</var> PDT</small><br><strong>Identified</strong> - Slack is experiencing some issues across its app and API: https://status.slack.com/<br /><br />This is affecting Chatlio downstream. We will continue to monitor and update once Slack has resolved the issue.</p>tag:chatlio.statuspage.io,2005:Incident/42010612020-05-26T10:30:00-07:002020-05-26T10:49:39-07:00Issues with unattended messages<p><small>May <var data-var='date'>26</var>, <var data-var='time'>10:30</var> PDT</small><br><strong>Resolved</strong> - We hade some issues with our unattended chat notifications. You may have seen an incorrect amount of these messages in Slack. Our engineering team has identified the issue and rolled back a code change to fix.</p>tag:chatlio.statuspage.io,2005:Incident/36692442020-03-10T14:49:20-07:002020-03-10T14:49:20-07:00Slack's API is experiencing problems<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>14:49</var> PDT</small><br><strong>Resolved</strong> - Slack appears to have resolved their issues.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>09:33</var> PDT</small><br><strong>Investigating</strong> - Slack's API is experiencing degraded functionality which may affect your Chatlio livechat operation. You may see issues with incorrect "unattended chat" notifications or messages not delivered intermittently.<br /><br />We are monitoring the situation and will update this status page once the issues are resolved.<br /><br />For more info please visit:<br /><br />https://status.slack.com</p>